Balanced Scorecard

Common formats

KPI's

Organisation's strategic and business plans

Portfolio support office

Project management support office

Resource management

Benchmarking

Business processes

Change management

Maturity Models

Personnel development

Project office

Standards and regulations

Systems and technology

Change management

Organisational decision making

Organisational strategy and structures

Project management office

Accounting

Change management

Communication

HR in temporary organisations

Project oriented rganisations

Strategy through projects and programmes

Agreements

Applicable law

Arbitration

Contracts

Intellectual property

Liability

Licences

Standards and regulations

Customer satisfaction

Facility management

Operation & maintenance

Product design

Product life-cycle

Production design and management

Requirements, functions

Supply chain

Systems development

Systems theory

System life-cycle management

Value engineering

Assessment techniques

Benefits for the project personnel

Career development

Project resource planning

Team role models

Training, coaching, learning on the job

Audits

Environmental Impact Plan

Health

Legislation and company policy

Safety and security plan

Safety and security reviews

Budget planning and budget control

Business case management

Change management

Financial markets

Financing models

General accounting

Treasury

Coaching

Delegation

Feedback

Leadership styles

Motivation

Natural authority

Power

Recognition

Tenacity

Vision

Accountability

Delegation and empowerment

Enthusiasm

Motivation models

Team building

Positive attitude

Verbalisation and visualisation of objectives

Attitude towards work

Balance and priorities

Mental models

Self-management

Teamwork

Time management

Working under stress

Assertiveness and persuasion

Authority

Diplomacy

Negotiation

Personal conviction

Personality

Relationships

Self-belief

Self-control

Appropriate balance of work, family, and leisure

Awareness

De-escalation

Humour

Imagination

Perceptiveness

Personal contacts

Re-energising

Accessibility

Broad non-PM knowledge

Flexibility

Open to age, gender, sexual orientation, religion, cultural, and disability differences

Transparency

Creativity techniques

Emotional intelligence

Holistic thinking

Imagination

Intuition

New combinations

Optimism

Verbalisation and visualisation of objectives

Continuous improvement

Communication

Delegation

Efficiency

Entrepreneurship

Integration of social, technical and environmental aspects

Management of interested parties' expectations

Management of risk, changes, configuration

Benchmarking and measurements

Compromises

Contingency

Continuous improvement

Life-cycle costs

Productivity

Resource and energy efficiency

Social and environmental costs

Argument

Confrontation

Consultation methods and techniques

Deciding and creating a win-win situation

Diplomacy

Negotiation

Reasoning

Scenario planning

Systematic and structured thinking

Systems engineering

Body language

Communication

Leadership

Negotiation techniques

Problem solving

Consensus management

Arbitration

Contract

Crisis management team

Escalation procedure

Interpersonal skills

Judgement

Mediation

Motivation

Risk Analysis

Control cycles

Management style

Networking with all interested parties

Planning and organising

Quality management

Scenario planning

Systematic and disciplined working method

Target management

Tolerates mistakes

Concern for impact

Liaison between permanent organisation and project team

Maintenance of contacts

Personal interests and goals

Personal presentation

Political sensitivity

Pressure groups

Social sensitivity

Takes responsibility for own actions

Code of conduct

Confidence

Fairness

Integrity

Loyalty

Moral standards

Respect

Solidarity

Transparency

Expectations of interested parties

Integration

PM assessment

PM audit

PM plan, project plans

PM planning and contracting

PM standards and regulations

PM success and failure criteria

Internal and external networks

Interested parties communications strategy

Interested parties interests and satisfaction

Interested parties management plan

Expectation management

Position of the project in the programme, portfolio and the organisation of the business

Project context

Assessment and prioritising

Business case

Project charter

Project context, context conditions

Project definition, agreement on project objectives and context conditions

Project plans

Project requirements management

Project

Strategy Value management, benchmarks (e.g. ROI), balanced score card

Contingency response plans

Cost and duration contingency reserves

Expected monetary value

Qualitative risk assessment tools and techniques

Quantitative risk assessment tools and techniques

Risk and opportunity owners

Risk and opportunity response strategies and plans

Risk and opportunity taking attitudes, risk aversion

Risk identification techniques and tools

Scenario planning

Sensitivity analysis

S trengths, weaknesses, opportunities, threats analysis ( SWOT) Successive principle

Residual risk and fallback plan

Computer aided design, prototyping, modelling and testing

Defect detection methods and defect remediation methods

Effectiveness and cost of quality management

Metrics

Process quality management

Product quality management

Standard operating procedures

Version control

Decision models

Interface management

Organisation chart

Procedures, processes

Resource evaluation and continuous learning

Responsibility matrix

Standard meeting schedule

Task descriptions

Ability to work in teams

Cooperation with management

Decision making and representing roles

Geographical separation

Group dynamics

Individual profile assessment

Identifying and assessment of alternative options

Moving between the whole project to the detail and back again

Thinking in terms of systems

Total benefit analysis

Value analysis

Coding systems

Databases, data input and output definition

Hierarchical and non-hierarchical structures

Multi-dimensional structures

Width and depth of structures

Work breakdown structures

Change management

Configuration management

Deliverable design and control methods

Documentation and coherence of results

Interfaces

New or changed deliverables and their functions

New or changed organisational functions and solutions

New or changed physical products or services and their functions

Scope definition

Critical path planning

Life-cycle models

Milestones

Phase models

Resource supply: demand balancing

Time contingency ‘buffers' or ‘float'

Time control methods

Time planning methods

Resource buffer (on the critical path)

Resource control methods

Resource estimates database (for planning and balancing resources)

Resource estimating methods

Resource rates

Budget for project cost

Cash flows in and out

Cash ‘buffer' or ‘float' or ‘contingency'

Chart of accounts

Cost control methods

Cost estimating methods

Cost structures

Currencies

Design to cost

Earned value

Final cost forecast

Financial resources

Financing models

Inflation in prices

Acceptance procedure and tests

Change management

Claim management

Contract performance review

Contract terms, including default penalties

Make / Buy analysis

Penalties

Procurement policies and practices

Strategic partnerships

Supply chain agreements

Tendering process

Change authority

Change management

Change order management

Change request

Configuration management

Product redesign

Actuals

Contingency

Corrective actions

Forecast

Monitoring

Project status

Confidentiality

Document design and format

Document identification and modification

Filing and archiving

Hand-over to customer

Information databases

Information structure and management plan

Regulatory requirements

Security

Appropriate communication

Body language

Communication plan

Formal and informal communications

Listening

Meetings

Presentations

Security and confidentiality

Verbal communication

written communication

Programme/ Project charter

Programme/ Project management plan

Start-up workshop

‘As built' project documentation

Contract compliance review, acceptance procedure and tests

Contract terms, and penalties

Hand-over documents

Statement of acceptance